Frequently Asked Questions

📱 Product Compatibility

How do I find the right case or screen protector for my phone?

Every product listing on our site includes the specific phone models it's compatible with — just check the product title and description before adding to cart. If you're unsure, feel free to email us with your phone model and we'll point you in the right direction.

Are your accessories compatible with all phone brands?

We stock accessories for a wide range of brands including Samsung, Apple, and rugged phone brands such as Blackview, Umidigi, Ulefone, Oukitel, Doogee, and AGM. As factory-authorised resellers for these rugged brands, we carry genuine accessories designed to fit perfectly.

🚚 Shipping

Where do you ship from?

We ship from our warehouse in Auckland, New Zealand. Most orders are dispatched the same or next business day.

Do you ship nationwide?

Yes! We ship to all addresses across New Zealand, including rural delivery addresses. Please note that rural deliveries may take a little longer than standard urban delivery timeframes.

Do you ship to Australia?

Yes, we do ship internationally to Australia. Shipping costs and estimated delivery times will be calculated at checkout. For more details, please visit our Shipping and Warranty page.

How long will my order take to arrive?

Delivery timeframes vary depending on your location. For full details on estimated delivery times and shipping options, please see our Shipping and Warranty page.

↩️ Returns & Warranty

What is your returns policy?

We want you to be completely happy with your purchase. If something isn't right, please get in touch with us at info@noco.co.nz and we'll do our best to make it right. Full details are available on our Shipping and Warranty page.

What warranty do your products come with?

Our products are covered by a manufacturer's warranty. As factory-authorised resellers, we stand behind the quality of everything we sell. For full warranty terms and conditions, please visit our Warranty page.

💳 Payment Options

What payment methods do you accept?

We accept a wide range of payment options to make checkout easy for you:

Credit & Debit Cards (Visa, Mastercard)
PayPal
Afterpay – buy now, pay later in 4 interest-free instalments
Zip – flexible pay-later options
Gem Visa – interest-free finance options available

✅ Product Quality & Authenticity

Are your products genuine?

Absolutely. NOCO has over 15 years of experience in the industry and we are factory-authorised resellers for leading rugged phone brands including Blackview, Umidigi, Ulefone, Oukitel, Doogee, and AGM. This means you're getting genuine, brand-approved products — not imitations.

Do your products meet New Zealand / Australia standards?

Yes. Our products are all NZ/AU compliant and meet local regulatory requirements, so you can buy with confidence.

🔧 Phone Repair Services

Do you offer phone repair services?

Yes! In addition to accessories, NOCO offers rugged phone and tablet repair services. Whether it's a cracked screen, battery replacement, or another issue, our team is here to help. Contact us to find out more or to book a repair.

📬 Contact & Support

How do I get in touch with your team?

We'd love to hear from you! The best way to reach us is by email at info@noco.co.nz. We aim to respond to all enquiries promptly during business hours.

I can't find what I'm looking for — what should I do?

No worries at all — just drop us an email at info@noco.co.nz and we'll be happy to help. With 15+ years of experience, there's not much we haven't seen!