Refund policy

PRODUCT RETURNS AND REFUNDS

If you change your mind or have ordered the wrong model you can return the item but some conditions apply:

Our returns policy is 14 days from the date of purchase. 

A 5% deduction applies to returns and cancellations to cover administration costs and unrecoverable commissions. Freight costs cannot be refunded if the order has shipped 

Email us for a RETURN AUTHORISATION NUMBER - Do not send the goods without a number

IF THE ITEM IS UNUSED AND UNOPENED

A full refund excluding freight and the 5% deduction will be made

Your item must be unused and in the same condition that you received it and in the original packaging. 

Return freight is payable by the customer. We are not liable for any damage caused while the goods are not in our possession.

To complete your return, contact us with your order number and we will provide a 'Return Authorisation' number

Please do not send your purchase back to the manufacturer.

IF THE ITEM HAS BEEN OPENED AND USED

The refund for items that have been opened/used is at our discretion. The item will be evaluated upon return

- Any item that has been opened or used will be subject to a restocking fee determined after evaluation of the product.

- Consumable single-use accessories that have been opened/used cannot be refunded

NOTE: Phones/Tablets/Watches/Earbuds cannot be returned for refund once they have been used for security and hygiene reasons. 

REFUNDS 

Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow a few days to process your return.

Freight is not refundable

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@noco.co.nz

Shipping

To return your product please email us first to get a Return Authorization number - The RA# must be marked on the outside of your package. We will notify you of the address to send the goods to.

Shipping costs are non-refundable. Return shipping is the responsibility of the customer

Please use a trackable shipping service. We cannot guarantee that we will receive your returned item.