Shipping and Warranty

WARRANTY

All products carry a 1 year return to base warranty which covers any manufacturing fault or hardware failure unless otherwise noted in the product description

Spare parts have a 1 year warranty ONLY if installed by a professional repair technician (Receipts required for warranty claims)

For our full warranty terms and more information, please click here

FAST SHIPPING

We ship to NEW ZEALAND and AUSTRALIA

If the products shows as IN STOCK this means it is in our New Zealand warehouse ready to ship. We DO NOT drop ship from overseas.

All orders placed before 1:45pm are shipped same day (business days)

New Zealand Shipments
Orders are shipped via tracked overnight courier and are generally delivered next day. (Some South Island destinations may take 2 days but are often completed next day) - Rural delivery may add an extra 1 to 2 days. Note: While NZ Post will attempt to deliver overnight this is not guaranteed

Australia Shipments
Orders are shipped via tracked NZ Post Airfreight Courier and generally take 5 to 8 business days to delivery

Tracking information is automatically provided via email and the customer can follow the progress of their shipment from dispatch to delivery. Once in Australia the customer can track the item via Australia Post with the same tracking number

Customs and Duty

For international orders, the customer is responsible for any additional duty or import taxes over an above the 'de minimis' limit - check your local regulations

All of our items ship with 'Signature Required' by default for orders over $100 - If the customer requests 'no signature required' we cannot accept liability for missing or stolen items that may be taken from your property or mailbox.